RETURNS & EXCHANGE
WHAT IS YOUR RETURN POLICY?
We want you to love your Sovea piece. For ready-to-ship items, we accept returns within 7 days after the order is delivered.
What qualifies:
- Item must be unworn, with no signs of wear or damage
- Must be returned in original packaging
Important notes:
- Return shipping is the buyer's responsibility
- Original shipping fees are non-refundable
- Bespoke jewelry, custom pieces, and international orders are final sale—no returns, exchanges, or resizing
- Partial returns not accepted (e.g., chain or pendant only)
- Refunds are processed within 10 business days (may take up to 10 additional days to appear on your statement)
Faulty items:
If your piece arrives damaged or faulty, please contact us right away at info@soveajewelry.co. We’ll arrange a replacement (if in stock) or resolution promptly.
To start a return, email us at info@soveajewelry.co with your order details.
We’re here to help—thank you for choosing Sovea.
WHAT IS YOUR EXCHANGE POLICY?
At this moment we do not offer exchange of items. We do encourage to check all specifications and details of the item you're interested before you purchase.
BESPOKE ORDERS
Please note that all bespoke, made-to-order, and personalized items — including custom designs, engraving, and sizing — are final sale and not eligible for return or exchange.
